Shipping policy

Crystal Luxury Psychology provides premium psychological wellness products, digital resources, and specialty items designed to support personal growth and mental clarity. This Shipping Policy outlines how orders are processed, packaged, and delivered to ensure a smooth and reliable experience for every client.


Processing Times

  • Standard Processing: Orders are processed within 2–4 business days.

  • High‑Volume Periods: During holidays, promotions, or product launches, processing may extend to 5–7 business days.

  • Digital Products: Delivered instantly via email or client portal access. No physical shipping applies.


Shipping Methods & Delivery Estimates

Crystal Luxury Psychology partners with trusted carriers such as USPS, UPS, and FedEx.

  • Standard Shipping: 5–8 business days

  • Expedited Shipping: 2–4 business days

  • Overnight Shipping: 1 business day (available on select items)

Delivery estimates begin after your order has been processed.


Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight and dimensions

  • Selected shipping method

Digital products incur no shipping fees.


International Shipping

Crystal Luxury Psychology ships internationally to most countries.

  • Delivery times vary by region.

  • Customs fees, import taxes, or duties are the responsibility of the customer.

  • Some items may not be eligible for international shipment due to local regulations.


Order Tracking

Once your order ships, you will receive a confirmation email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery window

Tracking updates may take up to 24 hours to appear.


Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Crystal Luxury Psychology is not liable for:

  • Delays caused by incorrect addresses

  • Lost packages due to incomplete or inaccurate information

If you need to update your address, contact us within 12 hours of placing your order.


Lost, Damaged, or Missing Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of delivery.

  • Provide photos of any damage for assessment.

  • We will assist with replacements or claims with the carrier.

Crystal Luxury Psychology is not responsible for packages marked as “Delivered” by the carrier.


Returns & Exchanges

For return or exchange eligibility, please refer to our Return Policy. Shipping fees for returns are the responsibility of the customer unless the item arrived damaged or incorrect.


Contact

For questions about shipping, tracking, or order status, reach out to our support team: 📧 support@crystalluxurypsychology.com